Claims Sessions

Tuesday, July 12

9:45 am–10:45 pm

Claims

Applying a Healthy Equity and Cultural Competence Lens to Claims Management

Speakers

Kevin Harlen
Shadya Yazback, Ph.D Trained Data Scientist

Long-term structural inequities in the social and environmental factors impact workers' health and the ability to engage in healthy behaviors during their recovery from workplace injury. This session will examine the latest data regarding health equity, highlight case studies in delivery excellence, and explore the importance of inclusive leadership and applying a culturally competent lens to the claims management lifecycle within your organization.

11:00 am–Noon

Claims | ERM | IT | Policyholder Services & Underwriting

Managing the Great Resignation

Speakers

Join us for a panel discussion on “The Great Resignation” from three perspectives: Claims, Information Technology, and Policyholder Services & Underwriting. The discussion will focus on how these areas are changing to accommodate the risks and opportunities associated with employee turnover, including how the processes and management of these teams are evolving.

Wednesday, July 13

11:00 am–Noon

Claims

So, You Think You’re in Charge of Return to Work? Guess Again!

Speakers

What is “work disability”? In this session, workers’ compensation colleagues will learn how work disability and medical disability are different, and how failing to recognize and address work disability unnecessarily costs injured workers and employers. Washington State Fund significantly reduced the number of workers who become long-term work disabled by identifying those most at risk and acknowledging that they ultimately make the return-to-work decision. By applying early vocational recovery interventions using worker-centric approaches to eliminate needless work disability, Washington achieved a 250% improvement in return-to-work outcomes. This culture shift has significantly reduced claim liabilities and improved quality of life for injured workers. Washington built a foundation for a new way of doing business, leveraging existing stakeholder relationships. The aim of this presentation is to shift long standing industry paradigms from disability management to work disability prevention. Gain insights to help your jurisdiction achieve the same outcomes for workers and cost saving for employers.