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Connection Series Calendar
Upcoming Connection Series Events
Quality Review for Claims Handling
Aug 20, 2020 from 1:00 PM to 2:00 PM (ET)
Are you happy with your current quality review program? Many of us in the claims industry do not think our current quality review programs are fruitful. It can be purely subjective or an objective check box type of quality review. Do you want to know if claims representatives are checking boxes or providing meaningful customer service? You need to know what you are looking for when it comes to creating a successful quality review program. Our Claims Quality Review session will share insight on how to create a successful quality review program. In this session Jamie Bourg with Louisiana Workers’ Compensation, David Marioni with Comp Source and Elizabeth Paul with Kentucky Employers’ Mutual will share innovative ideas on what works for a successful quality review program.
- Jamie Bourg,
AVP of Claims, LWCC
- David Marioni,
Comp Source OK
- Elizabeth Paul,
Vice President–Strategy, Innovation & Marketing, Kentucky Employers' Mutual Insurance
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